FAQ

FAQ

How do I book my appointment?

All appointments can be made by using the following methods.

Phone call: 0131 629 2320 or Email: secretbeautygarden@outlook.com

We also have a salon app ‘The Secret Beauty Garden’ and online booking system where you can make, cancel and check your appointments. This can be downloaded from your App Store!

When booking online an 80% deposit will be taken to complete the booking by taking your card details. This deposit will be taken off your treatment.

When booking by phone, email, or in-store a 50% deposit is required.

If you have a Gift Voucher, bookings will need to be made by email or phone call.

Do I have to fill out a consultation form?

We ask all our clients to fill out a confidential consultation form which is emailed direct to all clients prior to booking. If this is missed it can be done manually in the salon on the day of your visit. We ask for these to be filled out honestly as some treatments and products may not be suitable for certain medical problems.

What is your refund policy?

NAILS 

If you have an issue with your Manicure/Pedicure (e.g: chipped polish) we will fix this free of charge within 7 days of your appointment, this extends to 7-14 days post-appointment should it be a single nail only that requires fixing.  

LASH EXTENSIONS 

If you have any issues with your Lash Extensions, you must report this within 1 day of your appointment and your lashes will be removed and replaced free of charge.  If you, unfortunately, have a reaction to Lash Extensions this must also be reported within 1 day of your appointment and we will remove them free of charge and a refund will be issued.  If you notice considerable lash fall out within 1 week and you have followed the correct lash aftercare, we will infill them free of charge within this time period only. 

Please note: it is hard for us to determine the cause of this issue as it may be due to many factors including, humidity, medication, hair growth, underlying conditions, make-up removers etc.  If this problem arises again while the client is following the correct aftercare, then we would advise that this treatment is perhaps not a great suit. 

COURSE PACKAGES 

We do not offer refunds on any purchase of our course packages. 

What is your cancellation policy?

Clients may cancel any bookings and receive a full refund of any payment made, prior to our cancellation period of 24 hours.  Any cancellations after this period will be subject to a cancellation fee/deposit loss.  If an appointment has not been cancelled/rescheduled before the applicable cancellation period and the client does not attend appointment, the salon reserves the right to charge the client the remaining balance of the appointment cost including loss of deposit. 

Why do I need a patch test prior to lash Lift & Lash Extensions?

This is to make sure you don’t have a reaction to certain products used. It is required by most insurers that every salon carries out a test patch for all new clients.

Main treatments that require test patching are tinting , lash lifting and semi permanent lash extensions.

Please allow 24hours after the patch test has been carried out before having one of these treatments.

How do I buy a gift voucher?

Gift vouchers can be purchased online via our app or website. The vouchers are for a monetary amount and can be emailed to either the recipient or yourself. 

If you prefer to buy a treatment rather than a monetary amount this can be done by the salon direct and posted out to you.

Our vouchers are valid or 1 year and can be redeemed against any of our products or services.

Booking treatments with gift vouchers cannot be done through our online booking system yet.

Gift vouchers cannot be exchanged for cash or any other alternative.

Please ensure that you bring your redeemable gift voucher with you to present on arrival.

Can I have treatments if I am pregnant?

It is really important to let us know in confidence if you are pregnant as there are certain treatments and products not suitable throughout pregnancy.

However, we can offer lots of treatments and adapt treatments to suit you and your baby!